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Privacy Policy for Racket Doctor

Effective Date: June 5, 2024
 

Introduction

This Privacy Policy describes how Racket Doctor ("we," "us," or "our") collects, uses, and discloses your information when you visit our website located at www.racketdoctor.com (the "Website").
 

Information We Collect

We collect the following types of information when you use the Website:
 

  1. Personal Information: We may collect personal information that you voluntarily provide to us, such as your name, email address, phone number, and contact information when you use our contact form or sign up for our newsletter.

  2. Non-Personal Information: We may also collect non-personal information about your use of the Website, such as your browsing history, IP address, device type, and operating system. This information is collected through cookies and other tracking technologies.
     

How We Use Your Information

We use the information we collect for the following purposes:
 

  • To respond to your inquiries and requests.

  • To send you information about our services, promotions, and events (if you have subscribed to our newsletter).

  • To improve the Website and user experience.

  • To analyze trends and usage patterns.

  • To comply with legal and regulatory requirements.
     

Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect non-personal information about your use of the Website. These technologies help us remember your preferences, understand how users interact with the Website, and improve our services.
 

  • Types of cookies we use:

    • Essential cookies: Necessary for the functioning of the Website.

    • Performance cookies: Help us understand how visitors interact with the Website.

    • Functionality cookies: Allow us to remember your preferences and settings.

    • Advertising cookies: Used to deliver relevant ads and track ad performance.
       

You can control how cookies are used by adjusting the settings on your web browser. However, if you disable cookies, you may not be able to use all of the features of the Website.
 

Disclosure of Your Information

We may share your information with third-party service providers who help us operate the Website and provide our services. These service providers are contractually obligated to keep your information confidential and secure. We may also share your information with third-party service providers located outside your country. In such cases, we take steps to ensure that your information is transferred in accordance with applicable data protection laws.
 

We will not share your personal information with any third parties for marketing purposes without your consent.
 

Legal Basis for Processing (for EU Users)

If you are an EU resident, we process your personal data based on the following legal grounds:
 

  • Your consent.

  • The performance of a contract with you.

  • Compliance with legal obligations.

  • Our legitimate interests, which are not overridden by your data protection rights.
     

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. The retention period will vary depending on the type of information and the purposes for which it is used.
 

International Data Transfer

In the event that we transfer your information to third-party service providers located outside your country, we take steps to ensure that your information is transferred in accordance with applicable data protection laws. This may include entering into standard contractual clauses approved by the European Commission or relying on other mechanisms permitted by law.
 

Data Breach Notification

In the event of a data breach, we will notify you and the appropriate authorities as required by law. We will also take steps to mitigate the impact of the breach and to protect your information.
 

Your California Privacy Rights

If you are a California resident, you have certain rights regarding your personal information. You can request to know what information we collect about you, how we use it, and who we share it with. You can also request to delete your personal information.
 

To exercise your California privacy rights, please contact us at info@racketdoctor.com or (323) 663-6601.
 

Children's Privacy

Our Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at info@racketdoctor.com or (323) 663-6601. We will delete any personal information collected from a child under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Website. Your continued use of the Website after we post the revised Privacy Policy means that you accept and agree to the changes.
 

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@racketdoctor.com or (323) 663-6601.

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